Last updated on 4 November 2026
Article 1, Purpose
These general terms and conditions of sale (“Terms”) apply to all purchases made through the website https://bathmatsaustralia.com (“the Website”).
Article 2, Seller Identification
The Website is operated by Bath Mats Australia, represented by Damien Riou, Sole Trader, registered with the Paris Trade and Companies Register under number 880835095, located at 15 rue des Halles, 75001, Paris, France (“the Seller”).
Email: contact@bathmatsaustralia.com
Article 2.1, Intellectual Property
All content on the Website, including text, graphics, logos, sounds, photos and animations, is the exclusive property of the Seller, except for trademarks, logos or content belonging to partner companies or third-party authors.
Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these elements is strictly prohibited without the Seller’s prior written consent. Any such act constitutes copyright infringement under applicable intellectual property laws.
Article 2.2, Website Use Conditions
The Website is intended for personal use only. Any commercial or advertising use is prohibited without the Seller’s express authorisation.
The Website must be used in accordance with applicable laws and regulations. Any fraudulent use, or use that breaches these Terms, may result in access being denied, without prejudice to any damages the Seller may claim.
Article 2.3, Modification of Terms
The Seller reserves the right to modify these Terms at any time. Users are advised to review the latest version available on the Website. The Terms applicable to an order are those in force on the date the order is placed.
Article 2.4, Duration
These Terms apply for the entire duration that the Seller’s services are available on the Website.
Article 3, Definitions
The following terms have the following meanings in these Terms:
- “Customer”: the Seller’s contracting party, who confirms they are acting as a consumer and not for business or commercial purposes;
- “Delivery”: the first attempted delivery of the ordered Products to the address provided by the Customer during checkout;
- “Products”: all items available for purchase on the Website (bath mats and bathroom accessories);
- “Website”: the site https://bathmatsaustralia.com, operated by the Seller as identified in Article 2;
- “Territory”: Australia.
Article 4, Scope
These Terms apply exclusively to consumers, as defined by law and legal precedent, acting for personal purposes and residing in Australia.
Article 5, Entry into Force and Duration
These Terms come into effect upon confirmation of the order.
Article 6, Acceptance
By placing an order, the Customer confirms they have read and accept these Terms. The act of clicking to finalise the order constitutes electronic acceptance and agreement to these Terms.
Article 7, Products
The Products offered for sale are those displayed on the Website at the time of browsing. They are available while stocks last.
Article 8, Pricing
All prices are displayed on the Website in Australian dollars (AUD), and delivery is free across Australia.
Article 9, Orders
Placing an order on the Website follows the Seller’s process: product selection, adding to cart, reviewing the summary, entering delivery details, selecting a payment method, and final validation. After placing the order, the Customer will receive a confirmation email with their order number.
If the Customer wishes to modify or cancel their order, they must contact customer service as soon as possible. After approximately 10 hours, the order is usually already being processed and cannot be changed or stopped. The Customer may still return the item under the return policy: they must inform us of their decision within the return period and return the item at their own cost.
Article 10, Payment
Payment is made by credit or debit card (Visa, Mastercard, American Express), and may also include Google Pay, Apple Pay, PayPal or Klarna, depending on availability at checkout.
You must have authorisation to use the selected payment method. All payment information is encrypted during transfer and is never stored on our servers.
Article 11, Delivery
Delivery is made within Australia, to the address provided by the Customer at checkout. The parcel is delivered by our shipping partners.
The Seller will make every effort to deliver the ordered Products within the timeframes specified in Article 12 bis.
Article 12, Returns
Summary:
- Restocking fee: $0
- Return shipping cost: at the Customer’s expense
- Return period: 14 days from receipt
- Exchanges: accepted
We offer a voluntary 14-day change-of-mind return policy. This policy is not a legal right under Australian law but is provided as a commercial benefit. The return must be initiated within 14 days of receiving your order.
Please note that return shipping costs are at your expense.
Return process:
Returns and exchanges can be made within 14 days of receiving your order. To proceed, please contact us by email or post, clearly stating your request.
A. Returning or exchanging an item that doesn’t suit you:
- Ensure you are within the 14-day return window;
- We recommend returning the item in its original packaging. Missing or damaged packaging may affect the refund amount;
- You may examine the item as you would in-store. If it has been used or washed, we may deduct the loss in value from your refund, up to the full purchase price.
Contact us (photos optional, to speed up processing) at contact@bathmatsaustralia.com or by post to 15 rue des Halles, 75001, Paris, France.
You will receive a return form to complete and include in your parcel. If you don’t have a printer, simply write down the required details and include them in your return. Please ensure the following are included:
- Order number;
- Name of the item(s) being returned;
- Your preference (refund, exchange or store credit).
Then send the item to the address provided on the return form. The return is at your cost.
Once we receive and inspect the item, we will proceed with your requested action (exchange or refund).
We reserve the right to refuse returns not notified within the 14-day period. If an item has been used beyond what is necessary to assess its nature, features and condition (e.g. used, washed, damaged or incomplete), we may deduct the loss in value from the refund, up to the full price.
Once the return is received and inspected, you will receive a confirmation email stating the refund amount. Refunds are processed within 14 days of us receiving your return notification, using the original payment method. However, we may delay the refund until we receive the item or proof of return shipment, whichever comes first. No refund will be issued until one of these is provided.
B. Returning a defective item:
We want every order to arrive in perfect condition. If there is an issue, we sincerely apologise. Here’s what to do:
- Contact us and include clear photos of the item, showing the defect;
- Do not clean or wash the item, even if it has a stain or flaw. Contact us first, otherwise your return may not be accepted;
- Your request will be reviewed within 48 hours;
- You can choose a refund, store credit or exchange.
Your satisfaction is our top priority.
C. Items that cannot be returned:
Due to hygiene reasons, the following items cannot be returned:
- Products unsealed after delivery where return is not possible for health or hygiene reasons;
- Textile items that have been used or washed may be returned, but their value may be reduced in the refund.
Article 12 bis, Delivery Timeframes
Here are our delivery timeframes for Australia:
We require approximately 1 to 2 business days (Monday to Friday) to process and dispatch your order, followed by 6 to 11 business days (Monday to Friday) for delivery, for a total of 7 to 13 days.
We do everything possible to dispatch orders quickly. However, these timeframes do not account for unforeseen delays such as strikes, customs checks or other events beyond our control.
Article 12 ter, Proof of Return Shipment
What is proof of shipment? It is evidence that your parcel was handed over to the carrier, for example, a photo of your parcel at the post office.
We strongly recommend keeping a copy of your proof of shipment in case it is misplaced.
If we request proof of shipment and you cannot provide it, we will not be able to process your refund.
Article 13, Warranties
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
In practice: if you notice a defect, contact us as soon as possible with photos of the item. For confirmed defects, return shipping is at our expense.
Article 14, Liability
The Seller is not liable for any damage resulting from improper use of the product or failure to follow care instructions or safety standards.
Article 15, Personal Data
The Seller processes your personal data in accordance with legal obligations (accounting, invoicing, etc.) and our Privacy Policy. You have the right to access, correct and delete your personal information (see our Privacy Policy).
Article 16, Disputes
Any dispute arising from the existence, interpretation, performance or termination of the contract between the Seller and the Customer will, in the absence of an amicable resolution, be subject to the jurisdiction of the courts of France, without prejudice to any mandatory consumer protection laws applicable in the Customer’s country of residence.
For privacy-related concerns, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/
For general consumer issues, you may contact the Australian Competition and Consumer Commission (ACCC):
https://www.accc.gov.au/
Article 17, Contract Language
These Terms are written in English. In the event of any discrepancy, the English version shall prevail for the resolution of any disputes.
Contact
Email: contact@bathmatsaustralia.com
Address: 15 rue des Halles, 75001, Paris, France
RCS Paris: 880835095