Returns and Refunds Policy

Last updated on 4 November 2026

Identification of the Seller

Here is the site operator, responsible for publishing and personal data processing: Damien Riou EI.

Published by Bath Mats Australia, 15 rue des Halles, 75001, Paris, France.

Registered with RCS Paris 880835095.

Email: contact@bathmatsaustralia.com

Returns and Change of Mind

Restocking fees:	0 AUD
Return shipping costs:	At your expense
Return period:	14 days from receipt
Exchanges:	Accepted
Refunds:	No later than 14 days after we are notified of your return, and only after we receive the item or proof of dispatch, via the original payment method

You may return your order within 14 days of receiving it if you change your mind. This is a voluntary commercial policy we offer to all our customers. Please note that Australian Consumer Law does not provide a general cooling-off period for online purchases.

However, please be aware that return shipping costs are at your expense.

Return Procedure

Exchanges and returns can be made within 14 days of receiving your order.

If you'd like to proceed, please contact us and let us know clearly what you’d like to do.

Here’s how the process works:

A. You wish to return or exchange an item that doesn’t suit you

Make sure you’re within the 14-day window;
We recommend returning the item in its original packaging: missing or damaged packaging may result in a value deduction from your refund;
You may examine the item as you would in-store; if it has been used or washed, its loss in value will be deducted from the refund, up to the full price.

Contact us (photos of the product are optional, but help speed up processing) by email at contact@bathmatsaustralia.com or by post at 15 rue des Halles, 75001, Paris, France.

We’ll send you a return form, please complete it and include it in your parcel.

If you don’t have a printer, no problem: just write down all the required details and include the paper in your package.

Double-check you’ve included:

Your order number;
The name(s) of the item(s) being returned;
What you’d like (refund, exchange, or store credit).

Then, send the item to the address provided on the return form. Please note that return shipping is at your cost.

Once we receive and inspect the item, we’ll process your exchange or refund as requested.

Please note: we reserve the right to refuse returns not notified within the 14-day period. If an item has been used, washed, damaged or is incomplete beyond what’s necessary to assess its nature, features and function, we may deduct the loss in value from your refund, up to the full purchase price.

Once your return is received and checked, you’ll get a confirmation email stating the amount refunded.

Your refund will be processed no later than 14 days after we receive your notification, via your original payment method. However, we may delay the refund until we’ve received the item or proof of return shipping, whichever comes first. If we haven’t received either, no refund will be issued, even if 14 days have passed.

B. You wish to return a faulty or defective item

We want every order to arrive in perfect condition.

That said, if there’s any issue, we sincerely apologise.

Here’s what to do:

Contact us by email and include clear photos of the item, one showing the full product, and others highlighting the defect;
Please do not clean or wash the item, even if it has a stain or flaw. Let us know first, as any cleaning may affect whether we can accept the return;
We’ll respond to your request within 48 hours;
You can choose between a refund, store credit or exchange.

For faulty or incorrect items, we cover the cost of return shipping.

Your satisfaction is our top priority.

C. Items that cannot be returned

Some items cannot be returned due to hygiene reasons, including:

Sealed goods unsealed after delivery for health or hygiene reasons;
Textile items that have been used or washed may still be returned, but their value may be reduced in the refund.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Complaints

You can submit complaints by email to contact@bathmatsaustralia.com or by post at 15 rue des Halles, 75001, Paris, France.

Please note that in some cases, to speed up delivery, your order may be sent in multiple packages. If you’ve ordered several items and are unsure, feel free to reach out.

If your complaint remains unresolved after contacting us, you may contact the consumer protection agency in your state or territory (for example NSW Fair Trading or Consumer Affairs Victoria). General information about your consumer rights is available from the Australian Competition and Consumer Commission (ACCC) at https://www.accc.gov.au.

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